Find help for your website problem

Pick the guide that matches what is going wrong with your website today. Renie Ravin, co-founder of InkySites, wrote each one and dates it. They are general guidance and do not count as legal advice.

Guides by what has gone wrong

Can't reach your web designer? What to do this week

Use this if your designer has gone quiet but might still answer, and you want to know how long to wait before you act without them.

My web designer disappeared: how to take back control of your website

When your designer or agency has gone for good and you need to take over your web address and files without them.

Who owns my website, and how do I get access when I'm locked out?

If you are locked out of an account and are not sure which one, start here. It covers the steps at GoDaddy, Hostinger, BigRock, Namecheap and Cloudflare.

PHP2Shell: what to do if your WordPress site has nobody looking after it

Your site runs on WordPress, nobody looks after it any more, and you have heard about the PHP flaw fixed on 21 October 2026.

Free checks you can run on your site now

Is my website orphaned?

Type your web address into the site check to see who holds your domain, whether your security certificate is valid and if whoever built your site is still around. Free, no email.

Who owns my domain?

Found on the locked-out guide: see who your web address is registered with, when it expires and that registrar's recovery steps. Free, no email.

More guides are being added, so check back if yours is not here yet. If you would rather start fresh, InkySites can build you a new site from your current one, free.